Privacy Policy
Last updated:
Introduction
Vorlaxenxul ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vorlaxenxul.world and purchase our indoor plants and related products.
Please read this privacy policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this privacy policy.
Information We Collect
We collect information that you provide directly to us when purchasing indoor plants, subscribing to our plant care newsletters, or contacting us for advice. This may include:
- Name and contact information (email address, phone number, delivery address)
- Payment information for plant purchases
- Plant preferences and care enquiries
- Communication records between you and our plant specialists
- Delivery instructions and preferences
Automatically Collected Information
When you browse our plant catalog and website, we automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Pages viewed and plants browsed
- Time spent on pages
- Referring website information
How We Use Your Information
We use the information we collect to:
- Process and fulfil your indoor plant orders
- Send order confirmations and shipping updates
- Provide plant care advice and support
- Send seasonal plant care tips and promotional offers (with your consent)
- Improve our plant selection and website experience
- Respond to your enquiries about plant care and availability
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Delivery partners to fulfil your plant orders
- Payment processors to complete transactions
- Service providers who assist with website operations
- Legal authorities when required by law
Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email:
reachus@vorlaxenxul.world
Phone:
+61 2 6277 7111
Address: Parliament Dr, Canberra ACT 2600, Australia